Shweta Menon Instagram – Let me tell you the whole story of what happened. It’s a frustrating experience that I had with Indigo Airlines @indigo.6e, and I want to share it with you. I had a 12 pm flight (6E-6701) booked from Mumbai to Kochi, which was rescheduled to 1.30 pm as per the SMS received from the airlines. But when I reached the airport, I was shocked to hear that the flight had already taken off at 12 pm! I was not alone; there were around 22 passengers in the same situation as me. Adding to the misery, the previous day, we received midnight calls from Indigo Airlines, which was quite annoying. Anyway, coming back to the airport, the situation was not handled well by one particular staff at the helpdesk. Instead of providing any assistance, she was trying to put us in the 9 pm flight, even though the 5 pm flight was available. She was not even ready to listen to us and spoke very rudely. To add insult to injury, she even challenged us to complain wherever we wanted, and that’s when I decided to go live on social media. Finally, after a lot of chaos, they made arrangements for us to board the “fully booked” 5 pm Indigo flight 6E-6703. We finally arrived at Kochi airport, and Aswathy and Vishnu from IndiGo6E’s Kochi office rendered a personal apology. So, that’s my story, and I hope Indigo Airlines takes necessary steps to avoid such situations in the future. Kochi, India