Mark Sheppard Instagram – Let’s try this again. Thank you to everyone who attended @supanovaexpo Gold Coast! See you in Melbourne!!! Now the change bit… Asinine behavior by the ground staff @americanair SYD. 28 hour delay(costing us thousands in expenses) promises of an upgrade to my wife and child (unacceptable communication breakdowns and pathetic customer service AGAIN) only to be ignored for said upgrade by the boarding team AND the supervisor who promised the upgrade on a VIRTUALLY EMPTY PLANE. I spend an insane amount of money proving my loyalty to this airline, only to be let down again and again. You will get our bill. Your customers are your bread and butter.