Candace Nelson Instagram – I lost SO MUCH money from this HUGE business mistake… 👇🏼👀 It was 2018, Pizzana’s first Academy Awards night… With all the Oscars parties, we expected a very busy night for takeout. We called in extra staff, bought more ingredients, and folded HUNDREDS of boxes. The orders started coming in, but it quickly turned into chaos… 🚨 We started to get overwhelmed, but in our eagerness to please everyone, we just kept taking orders. As hard as we tried we just couldn’t keep up. Orders were hours late, some never made it out, and we lost track of who received what. Then came the storm of texts… 🚨🚨 Friends and acquaintances, all frustrated, asking, “Where’s our food?” Instead of celebrating a record night, we spent the next day apologizing, refunding every order, and giving out gift cards. What should have been a great sales day was a DISASTER! As a brand new business, refunding a full night of sales and giving out gift cards on top of it HURT! But it was the right thing to do. That, plus a personal note of apology from Chef Daniele and myself. We’d let our customers down and had to make it right. 🍕 Looking back, we learned so much about what to do (and what not to do) in the business – and we’re MUCH better off for it! 👀 Do you want more personal stories and weekly inspiration for building your business & brand? Comment “NEWSLETTER” and I’ll send you the link to sign up! #entrepreneurialmindset #entrepreneurialmotivation #businessmistakes #womenentrepreneurship #womenentrepreneur #businessownerlife #pizzana #candacenelson #businessmotivational